Comments on: Chase Website Problems – Online Chase Outage

By: Veronica

Veronica — Wed, 27 Oct 2010 04:59:47 +0000

I think you don’t really know how much Chase has been outsourcing. Tons of Americans have been losing their jobs because Chase has been outsourcing left and right this year, and the sad part is, that is not the only company doing it. Is not just one call center, is customer service on credit cards, customer service on some loans departments, customer service for IT, parts of department call complains and goes on and on…….It may be true that on the long run as people said it will be better but we will never know. I do not agree with taking jobs out of America. They way I see it is not only the jobs is my information as well. Just my two cents

By: dodo

dodo — Thu, 16 Sep 2010 18:29:58 +0000

If their website was being maintained in India, they would not be having all these problems and that’s the truth Jay.. And you know it.
The truth is, all their business is here, this is one of the few companies that still does not outsource as much as others are doing..
just having one call center in India does not make a company outsourcer if everything else is here..The poor Hindus in India are not able to answer your questions because no body knew what was going on, not even employees.

By: doris

doris — Thu, 16 Sep 2010 05:39:07 +0000

DOES THE NAME CAYMAN ISLANDS MEAN ANYTHING TO YOU AND YOUR MONEY. YES, THE USA NEEDS LESSONS FROM SPECIAL BANK ACCOUNT AND THE CAYMAN NEED USA CURRENCY AND SWISS CURRENCY.

By: MG

MG — Wed, 15 Sep 2010 21:32:12 +0000

You should. They’re priority is commercial accounts, not you and me. Oh, and they’re dirty. Look into credit unions.

By: tony

tony — Wed, 15 Sep 2010 19:50:18 +0000

Makes me think someone’s hacked the Chase site stealing user data and money. That might explain such an unusually long downtime and their silence.

IT systems of banks such as Chase cannot just go down “because of technical problems.” They are built with full triple or quadruple redundancy with backup nodes located at physically protected data centres in different locations. Bringing up even a “cold” node takes minutes, not 28 hours.

I’m afraid many of us would be up to nasty surprises when the site’s up: note and report any questionable transactions immediately. And the first thing I’d do is wire what’s on the accounts elsewhere.

By: Glad

Glad — Wed, 15 Sep 2010 18:22:32 +0000

I’m glad I switched from Chase to a credit union a couple years ago! My business banks with Chase and I can’t get in to do our OBP. Chase is saying they’ll pay people’s late fees, which is fine for creditors like utility companies, but what about those that need to pay bills such as mortgages? Those companies report directly to the credit agencies? Will Chase fix people’s credit, too?

By: Tomcat

Tomcat — Wed, 15 Sep 2010 15:58:16 +0000

And it’s STILL NOT WORKING. YIKES!

By: HA

HA — Wed, 15 Sep 2010 15:24:29 +0000

Oh boy…similar thing happened to me. Got a call from Chase fraud department about my compromised credit card on Mon. I have not been able to get on my chase account since then.

By: attem

attem — Wed, 15 Sep 2010 15:00:53 +0000

Very ignorant to talk about outsourcing when you are not fully educated on how it helps Americans in the long run. Bottom line is when companies have customer service sites both domestic and international, downsizing impacts those international people first as their sites are the first to close. Since a majority of companies have downsized in the past few years, can you imagine how this would have further impacted the United States if all of these thousands of jobs would have been located here? More unemployment, more loss of benefits, more homes lost, etc. Additionally, India is the first place most people assume companies outsource to when in fact they are not high on the outsource list due to their cost. Have you heard of immigration to the United States? Just because someone speaks with what you claim to be an “indian” accent does not mean they are located in India.

By: TD

TD — Wed, 15 Sep 2010 14:57:23 +0000

Wednesday 11:00AM EST. The site may be back online apparently, but it does not allow me to log in… it does not accept my password (even though I am sure 100% it is the right one) and the password reset feature does not work either… so it is as good as down… so much for the “right reltaionship”.